Thursday, December 4, 2008

Update, or Obstacle Day, or Computer Follies

Well, I'm partially relieved. I googled the "symptoms" and found a tech-assist site (thank you to those of you who post information for free. I kiss you.). In it I learned that I could use a file opener that's intrinsic to Word. So even though nothing happens when I try to open a document through my finder (not any document. Any document I've ever filed does not open in Find. Any document I file currently will not open in Find.) However, Word's opener will open my documents. Testing this by randomly selecting documents and opening in Word will open them.


Now, my next headache is the back-up. All I wanted was a thumb drive. But Gary had to buy a Western Designs behemoth with enough capacity for several hard drives. And, it has been a struggle to use it from day one. Which is why to this day I'm not certain if I really have my data backed up on it or not.

I'm still wondering if I restart my Mac if Word might restore itself to its original settings. Now that I know that I can open documents in Word, if not in Finder, has given me some ease. But the part of me that wants to be very very sure wants to see if the external drive really does have my data, and if that is restorable.

There's the rub. I can get as far as the page that shows my files I've backed up. I can select a file, but when I click on Open I get a text message that says:

Restoring Backups

By restoring a backup, you can recover files that may have been damaged or deleted.

Search for the file types in the "Back up To:" folder or browse and select individual files that you want restored in the "Back up To:" folder.

Then copy the search results or individual files to their original location or another location. We suggest you not copy the folder directly--doing so could result in the loss of other files in the original folder.

I see no commands or buttons that will enable me to copy my files to their original location. I see no instructions on how to create such a location, or if I need to. When I go to support I get a website that only tells me to follow the instructions on the text message I get when I open the file I want restored.

Mrs. Spit, can I use 'oy vey'?

Get this:

When Gary went online to access our bank accounts, he was told that he needed to reset his online name code: the bank is no longer using social security #'s as the online code. So he reset that, and the passcode. Left me with those codes and went to Asia. Called from the airport asking me to move some money over from one of the savings account into his checking. He was afraid there might be 'sniffers' at the airport who would access that sensitive information so didn't want to do it there.

So I tried, using his online name and passcodes.

It won't let me in. I can't get in to the savings account to move money around. I can't help him, and I can't help me either: he paid a bunch of bills from the account I normally use and those checks were due to be drawn on. He's no longer available by phone, already in flight.

I figured he could take care of it online from Asia. Emailed him.

Bounce! Boing! Boing! The online alerts for insufficient funds start coming. I thought maybe something was wrong with the codes Gary had given me and asked him to email them. I tried to get in. Couldn't. Called Customer service. Some time ago Gary added some accounts to the basic checking he'd opened up in Missouri (this is the one I primarily use.). The new accounts originate in Oregon. He didn't change the first account to an Oregon one. It wasn't necessary; they were all integrated and we could transfer funds online easily. Now they're no longer integrated and when I demand to know why the voice on the other end of the line (after wading through a number of automated voices) has no clue either: "I have no way of accessing these accounts to get the information unless your husband is there to verify." I said that the bank should waive any overdraft charges because we'd been making good faith efforts to shift funds and could not because of a change the bank had made without notifying us. He said he couldn't help me because he couldn't get in to Gary's accounts to get information about overdraft.

Upshot: I can't do anything about this, either online, over the phone, at the ATM, or in person. I am among the entities that access to his account is protected from. (I asked in an email if he was trying to tell me something.)

I've sent a number of increasingly urgent emails to Gary, then surmise that for some reason he must not be getting them and called. Guess what, for some reason in the hotel he's in he's unable to get online. My messages have been going into a spam box and he's unable to open them.

I'm not as upset as I might be because we get an automatic payday deposit at midnight tonight, and it goes directly into the account I use.

I do hope we can get the overdraft charges waived though. I'm going to think seriously about finding another bank, hopefully one that's solvent, to move our funds to if they don't.

How's Canada's banking system doing?

1 comment:

Mrs. Spit said...

Yes. I might be using stronger language than Oy Vey, but that's just me. . .

Are the accounts joint? As in in both of your names - and both your names appear on the statement? If they are, then you must have access. If they aren't, then truly, no, they can't help you.

I'm sorry, this is a bugger. If the chequing account is joint, then phone, ask to speak to a supervisor, and get an overdraft on the account to accomodate the bounces. Usually, if you are a good customer a bank will do this.